Terms and Conditions

Protecting personal information

Privacy Policy

Fraser Portraits share your concern about protecting personal information and is committed to safeguarding your privacy. This is our policy regarding the privacy of information we collect on www.fraserportraits.com  (the “Site”). Please read it carefully to understand how your personal information will be treated as you make full use of our many services.

We review our privacy practices from time to time. To contact us about privacy issues relating to the Site, to report a violation of our Privacy Statement, or to raise any other issue, please e-mail us at sales@fraserportraits.com.

The Information We Gather

Personal information is information that relates to an identifiable individual. When a user registers for the Site (as is necessary, for example, for a user to make a purchase through the Site), the user may be required to provide personal information such as his or her name and email address, to select a login name and password, and to provide credit card information (number, type and expiration date), a telephone number and a billing address. If a user prefers to do so, he or she can talk offline to a customer service representative, and provide the required information over the telephone.

Use of the Information

At registration and when a user is purchasing goods through the Site, we provide notice to the user that personal information will be collected during the registration and/or purchasing process (as applicable). This Privacy Statement itself is also notice that such information is collected. We try as hard as we are able to continue protecting personal information.

Your contact details and other data you supply as part of the registration process are stored by us to enable you to access the Services on the Site and to provide you with the goods you have purchased or the information you have requested.

We will hold your personal information for as long as is necessary to provide excellent service to you in respect of the product you purchase.

Disclosure and Transfer of Personal Information

We will not sell, trade or lease the personal information you entrust to us.

Changing or Removing Personal Information

We recognise that some of the information that we collect from you during registration will change from time to time. You can change information that you have previously provided to us by emailing us at  sales@fraserportraits.com or by telephoning the Fraser Portraits office. Protecting personal information is our aim at all times.

If you would like to have your personal information removed from the Site’s database, please contact us at sales@fraserportraits.com However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet.

Your Rights

Questions regarding this Privacy Statement, the personal information we hold about you, or changing inaccurate or incorrect information should be directed to sales@fraserportraits.com

Returns

If you are not entirely satisfied with your purchase, we’re here to help.

If your photographs are damaged or incorrect you have 30 calendar days to contact us from the date you received them. To be eligible for a return, you must have proof of purchase. If they are received damaged then please photograph the damage and email this direct to us together with your claim. Please contact us HERE by email.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund by cheque.

Shipping

Please use our free post address for returns

Fraser Portraits Ltd, Freepost, BH1237, Broadstone, BH18 8ZZ

Contact Us If you have any questions on how to return your item to us, contact us on 01202 692433

Registered office: Argyll House, 158 Richmond Park Road, Bournemouth, BH8 8TW

Company registration number: 2534694